Our Policy

Shipping Policy

Processing Time: All orders are processed within 5-10 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.
Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
Customs, Duties, and Taxes: JV Solutions is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damaged/Lost Items: V Solutions is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Return Period: We accept returns within 7 days of the receipt date.
Condition of Returned Items: Items must be returned in new and unused condition, with all original packaging and accessories.
Return Process: To return an item, please email customer service at jvaldez@jvsolutions.us to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and mail your return.
Refunds: Refunds will be processed to the original method of payment once the item is received and inspected.

Cancellation Before Shipping: You may cancel an order before it is shipped for a full refund. Please contact us immediately if you wish to cancel your order.
Cancellation After Shipping: If the order has already been shipped, please refer to our Return Policy for further instructions.

Refund Eligibility: Refunds are available for items returned within the return period and in their original condition.
Refund Exclusions: Certain types of items cannot be returned, such as custom products (such as special orders or personalized items).
Refund Processing: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.